Privacy & data notes
This page explains how IceGrid Outfitters handles information when you browse our guides, create an account or place an order for ice-fishing gear.
We use simple language on purpose. These notes are designed to be read before a trip, not just filed away.
1. Who we are and what this covers
IceGrid Outfitters is an online store and guide library focused on night ice-fishing gear, safety lanes and trip routines. These privacy notes apply to our website, store features, account area and email communication.
When we say “we”, “our” or “IceGrid”, we mean the small team running this website and handling your orders and messages.
2. Data we collect
We try to keep data collection limited and understandable. In everyday use, we may collect:
- Account details — name, email address and login details if you create an account.
- Order information — chosen products, delivery details and payment status.
- Support messages — questions you send us about kits, safety guides or your orders.
- Basic technical data — browser type, device information and anonymised usage patterns of our pages.
Sensitive information that has nothing to do with gear or guides is not something we want or need and should not be sent through our forms or email.
3. How we use your information
We use the data we collect for a few clear purposes:
- to process and deliver your orders and provide invoices;
- to keep your account and order history available to you;
- to answer questions about gear, kits and safety routines;
- to improve the structure of our guides and pages based on anonymous usage patterns;
- to meet legal, tax and accounting obligations related to our business.
If we ever want to use your contact details for something like a newsletter, we will ask first and let you opt out at any time.
4. Cookies and analytics
Like most websites, we may use small text files called cookies to keep the site working and to see how our pages are used.
- Necessary cookies help you stay logged in, keep items in your cart and move between pages.
- Analytics cookies can show us which guides are read most often and which parts of the site are confusing.
You can control or delete cookies in your browser settings. Some parts of the site may not work correctly without essential cookies.
5. When we share data
We only share your data with third parties when it is necessary to run our service or required by law. Typical examples include:
- payment providers that process card or wallet transactions;
- delivery services that need your name and address to deliver gear;
- professional advisors such as accountants, when required by regulations.
We do not sell your personal information or share it with third parties to build unrelated marketing profiles.
6. How long we keep information
We keep personal data only for as long as it is needed for the reasons listed above:
- order records are kept for the period required by tax and accounting rules;
- account information is kept while your account is active or until you ask us to remove it;
- support messages are kept as long as needed to track ongoing issues and improve our replies.
When data is no longer needed, we remove it or anonymise it.
7. Your choices and rights
Depending on where you live, you may have the right to:
- access the personal data we hold about you;
- correct information that is incomplete or not up to date;
- ask us to delete certain data, where allowed by local law;
- object to specific types of processing, such as direct marketing;
- ask for a portable copy of your core account and order data.
To exercise these rights, please contact us using the details below. We may need to confirm your identity before acting on your request.
8. Children and our guides
Our store and safety guides are written for adult anglers. We do not knowingly collect personal data directly from children. If you believe a child has provided us with personal information, contact us and we will review and remove it where appropriate.
9. Changes to this page
We may update these privacy notes from time to time when our services or legal obligations change. When we make important updates, we will adjust the date at the bottom of this page and, when appropriate, highlight the changes on the site.
10. Contact
If you have questions about these notes or how we handle your information, you can reach the IceGrid team at:
Last updated: December 2025